1. Who we are
Phoenix Pixel Studios is a sole trader digital studio based in Bradford, West Yorkshire, United Kingdom.
Data controller: Phoenix Pixel Studios is the trading name of Shuhela Ali, who is the controller responsible for the personal information described in this policy.
You can contact Phoenix Pixel Studios about privacy or data protection using contactus@phoenixpixelstudios.co.uk or 07864090160.
2. Information we collect
The information we collect depends on how you interact with Phoenix Pixel Studios. It may include:
- your name, business name, email address, telephone number and other contact details;
- project, website, marketing, budget, timeline and service information you submit through Start a Project, Contact or Discovery Call forms;
- booking information and correspondence relating to discovery calls or project enquiries;
- messages sent by email, telephone, WhatsApp or other channels you choose to use;
- technical information such as browser/device data, approximate location derived from network information, pages viewed and interaction data where analytics or marketing technology has been accepted;
- technical connection information that may be transmitted to YouTube or Vimeo when an embedded portfolio player is loaded; and
- security and anti-abuse information used to protect forms and the website.
We do not intentionally collect special-category personal data through the website. Please avoid including sensitive information in free-text fields unless it is genuinely necessary for your enquiry.
3. Why we use personal information
We use personal information only where we have a lawful reason to do so. Depending on the situation, this may include:
| Purpose | Typical lawful basis |
|---|---|
| Responding to enquiries, preparing quotes and discussing a potential project | Taking steps at your request before entering into a contract, and legitimate interests in operating the business |
| Managing discovery calls, projects, client communications and agreed services | Contract and legitimate interests |
| Keeping appropriate business, accounting and transaction records | Legal obligation and legitimate interests |
| Protecting forms, systems and the website against spam, fraud or misuse | Legitimate interests and, where applicable, necessity for providing the requested service |
| Understanding website performance through Google Analytics 4 | Your consent, where Analytics is enabled |
| Measuring or improving advertising through Meta Pixel or similar technology | Your consent, where Marketing is enabled |
Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not make earlier processing unlawful.
5. How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including legal, accounting, security and dispute-resolution requirements.
- General enquiries that do not become a project are normally retained for up to 24 months after the last meaningful contact.
- Discovery-call records are normally retained for up to 24 months unless they become part of a client relationship.
- Client/project, contractual and accounting records may be retained for up to six years after the relevant relationship or accounting period where needed for legal, tax or business-record purposes.
- Consent preferences are stored in first-party browser storage so your choice can persist across sessions. They remain until you change the preference, clear site data, or we deliberately change the consent version because our tracking purposes or providers materially change.
- Analytics and advertising data follows the retention controls configured with the relevant provider.
We may retain information for longer where a legal claim, dispute or other legal requirement makes that necessary.
6. Your data-protection rights
Depending on the circumstances, you may have the right to ask us for access to your personal information, correction of inaccurate information, erasure, restriction, data portability, or to object to certain processing. Where processing is based on consent, you can withdraw that consent.
We do not use website enquiry data to make decisions that have legal or similarly significant effects solely through automated decision-making.
To exercise a right, contact us using the details in this policy. We may need enough information to verify that the request relates to you.
8. Contact and complaints
If you have a question about this policy or how your information is handled, contact Phoenix Pixel Studios using the contact details above.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator. We would appreciate the opportunity to address your concern first, but you do not have to contact us before approaching the ICO.
Website and service use is also subject to our Terms & Conditions.
Changes to this policy
We may update this policy when our services, technology, legal obligations or data-processing activities change. The latest version will always be published on this page with its update date.