1. About these terms
These terms apply to the Phoenix Pixel Studios website and provide general service terms for project work. Phoenix Pixel Studios is a sole trader business based in Bradford, West Yorkshire, United Kingdom.
If a proposal, quotation, statement of work, email agreement or other written project document contains terms that conflict with this page, the more specific written project terms take priority for that engagement.
Nothing in these terms removes rights that cannot lawfully be excluded.
2. Using this website
You may use this website for lawful purposes and to learn about Phoenix Pixel Studios, view work, make enquiries or use the contact/booking journeys provided.
You must not deliberately interfere with the website, attempt unauthorised access, misuse forms, introduce malicious code, scrape the site in a way that causes unreasonable load, or use the website to infringe another person's rights.
We aim to keep website information accurate and available, but content may be updated, corrected, replaced or removed without notice. General website content is not professional legal, financial or other regulated advice.
3. Projects, quotes and services
An enquiry or discovery call does not by itself create a binding project agreement. The scope, deliverables, price, payment schedule, timings and any specific assumptions for paid work will normally be set out in a quotation, proposal, invoice, statement of work or written correspondence.
Any estimate based on incomplete information may need to change if the scope, technical requirements, content, integrations, timescales or client requirements change. Phoenix will communicate material scope or price changes before carrying out additional chargeable work where reasonably practicable.
Invoices and payment milestones are payable in accordance with the dates or terms shown on the relevant project documents. Phoenix may pause work or withhold handover where agreed payments are overdue, subject to any rights that apply by law.
4. Client responsibilities
Clients are responsible for providing accurate information, approvals, access credentials, brand/content assets and feedback reasonably needed to deliver the agreed work. Delays in receiving these items may affect project dates.
Clients must have the right to provide any text, photography, video, logos, trademarks, data, software, accounts or other materials they ask Phoenix to use. Unless specifically agreed otherwise, the client remains responsible for the legality and accuracy of its own business claims, offers, regulated statements, policies and supplied content.
Where a project depends on a third-party account or platform, the client is responsible for complying with that provider's terms and maintaining any account, subscription or payment required in its own name unless otherwise agreed.
5. Third-party platforms and services
Phoenix projects may interact with WordPress, hosting providers, domain registrars, payment providers, Google, Meta, email services, analytics platforms, social networks, APIs, plugins or other third-party services.
Third-party platforms can change their pricing, APIs, policies, availability or technical behaviour outside Phoenix's control. Phoenix is not responsible for an outage, policy decision, suspension or product change caused solely by a third party, although we will take reasonable care when configuring or integrating services within the agreed scope.
6. Intellectual property
Phoenix Pixel Studios retains ownership of its pre-existing tools, frameworks, reusable code, methods, know-how, templates and proprietary systems, including Phoenix Site Engine and other Phoenix-developed technology, unless a separate written agreement expressly says otherwise.
Rights in client-specific final deliverables are governed by the relevant project agreement and any applicable licence terms. Third-party software, fonts, stock assets, libraries, plugins and platform components remain subject to their own licences.
The Phoenix Pixel Studios website, its branding, design, copy, code and original media may not be reproduced or commercially reused without permission except where the law allows it.
7. Warranties and liability
Phoenix will use reasonable care and skill in providing agreed services. Unless expressly guaranteed in writing, we do not promise a particular search-engine ranking, advertising result, lead volume, revenue result, platform approval or other outcome that depends on customer behaviour, competition, third-party algorithms or matters outside our control.
To the fullest extent permitted by law, Phoenix is not liable for indirect or consequential losses that were not reasonably foreseeable. Nothing in these terms excludes liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or other liability that cannot legally be limited.
8. Pausing or ending a project
Project-specific cancellation, notice, deposit, refund, handover and termination arrangements are governed by the relevant proposal, quote, invoice or written agreement. Where no specific arrangement exists, either party may ask to end future work by giving reasonable written notice, with payment remaining due for work already completed and non-cancellable costs properly incurred.
Phoenix may suspend access to its own services or systems where reasonably necessary for security, misuse, legal compliance or serious non-payment, while taking account of any contractual and legal obligations.
9. Governing law and contact
These terms are governed by the laws of England and Wales, and disputes are subject to the courts that have jurisdiction under applicable law.
Questions about these terms can be sent to contactus@phoenixpixelstudios.co.uk.
For information about personal data, see the Privacy Policy.
Changes to these terms
We may update these website terms from time to time. Changes apply from the date the updated version is published and do not retrospectively rewrite a separate signed or agreed project contract.